Below are the questions Atlanta homeowners and business operators ask us most often. If you don’t see your question here, give us a roar at (770) 800-7918 or email hello@callgrizzly.com.
About Grizzly Service Company
Who is Grizzly Service Company?
Grizzly Service Company is a locally owned, owner-operated residential and commercial appliance and refrigeration repair business based in East Point, GA. We serve Fulton + DeKalb counties as our primary service area. Our lead technician holds EPA 608 Universal Certification and factory certifications from Hoshizaki and Samsung.
Where is Grizzly Service Company located?
Our central dispatch is located in East Point, GA (ZIP 30344), giving us fast access to Atlanta, Decatur, Sandy Springs, Buckhead, Roswell, and the surrounding metro. We are mobile-first — our certified technicians come to your home or business.
Is Grizzly Service Company licensed and insured?
Yes. Grizzly Service Company is fully licensed and insured for both residential and commercial appliance repair in Georgia. Every technician is background-checked before stepping onto your property.
Do you speak Spanish?
Yes. Grizzly Service Company is fully bilingual in English and Spanish. Llámenos al (770) 800-7918 — atendemos en español.
Pricing and Service Calls
How much does appliance repair cost in Atlanta?
Grizzly Service Company uses transparent, tiered service call pricing based on your distance from our East Point dispatch. Residential service calls range from $120 (Tier 1 core Fulton + DeKalb) to $140 (Tier 2 North Fulton + North DeKalb). Commercial service calls are a flat $180. Emergency residential service is $180 and emergency commercial is $240. Total repair cost depends on diagnosis and parts — we provide a written estimate before any work begins.
Does the service call fee apply toward my repair?
Yes. When you proceed with the recommended repair, 100% of your service call fee applies directly toward the labor of the completed job. You never pay twice.
How is labor billed for commercial repairs?
Commercial labor is billed in 15-minute increments after the initial service call. You only pay for the time we are actively working on your equipment. Parts are billed at flat-margin pricing on all manufacturer-approved components.
Do you charge extra for holiday service?
Holiday service may have additional fees depending on the day and urgency. Call (770) 800-7918 for a custom quote.
Brands and Equipment
What appliance brands does Grizzly service?
Grizzly Service Company specializes in residential refrigeration, washer & dryer repair, and commercial refrigeration across all major brands: Sub-Zero, Viking, Miele, Thermador, Bosch, Gaggenau, GE Monogram, KitchenAid, Whirlpool, Samsung, LG, Maytag, Frigidaire, Electrolux, Fisher & Paykel, Dacor, JennAir, Marvel, Hotpoint, Amana, and Zephyr. Commercial: factory-certified on Hoshizaki ice machines and Samsung commercial refrigeration. EPA 608 Universal Certified for all sealed-system refrigerant work.
Who repairs Sub-Zero refrigerators in Atlanta?
Grizzly Service Company specializes in Sub-Zero refrigerator repair across Metro Atlanta, with particular expertise in Sandy Springs, Buckhead, Decatur, Roswell, and Alpharetta. We service all Sub-Zero built-in models, integrated units, wine coolers, and undercounter refrigeration.
Who repairs commercial Hoshizaki ice machines in Atlanta?
Grizzly Service Company is factory-certified on Hoshizaki commercial ice machines and serves restaurants, bars, hotels, and food service operations across Metro Atlanta. Hoshizaki America manufactures its machines in Peachtree City and Griffin, GA — inside our service area. Same-day commercial service available.
Do you work on walk-in coolers and freezers?
Yes. We service commercial walk-in coolers and freezers across Metro Atlanta, including refrigerant work (EPA 608 Universal Certification required and held), compressor diagnostics, evaporator coil cleaning, door seal replacement, and temperature controls.
Service Area
What areas does Grizzly Service Company serve?
Grizzly Service Company’s primary service area is Fulton and DeKalb counties in Metro Atlanta. Primary cities: Atlanta, Decatur, Sandy Springs, Buckhead, East Point, College Park, Hapeville, Roswell, Alpharetta, Brookhaven, Chamblee, Dunwoody, Tucker, Avondale Estates. Surrounding counties (Cobb, Gwinnett, Henry, Cherokee, Fayette) served case-by-case — call us.
Do you serve East Point, GA?
Yes — East Point (ZIP 30344) is our home base. Tier 1 pricing ($120 residential service call) with the fastest response times in our service area.
Do you serve Decatur, GA?
Yes. Decatur is a priority Tier 1 market. All Decatur ZIP codes (30030, 30032, 30033, 30034, 30035, 30079) get $120 residential service call pricing with fast response times from our East Point base.
Do you serve Sandy Springs, GA?
Yes. Lower Sandy Springs / Chastain Park (30342) is Tier 1 at $120. Central and north Sandy Springs (30319, 30327, 30328, 30338, 30350) is Tier 2 at $140.
Scheduling and Emergency Service
Does Grizzly Service Company offer same-day appliance repair?
Yes. Same-day appliance repair is available subject to schedule. Call (770) 800-7918 as early as possible in the morning for same-day service.
Do you offer 24/7 emergency repair?
Yes. 24/7 emergency repair for residential and commercial. Emergency residential $180, emergency commercial $240 (10% discount if repair approved).
How do I schedule a repair?
Call (770) 800-7918 or email hello@callgrizzly.com. We typically answer within minutes.
What are your business hours?
Monday through Thursday: 8:30 AM – 6:00 PM. Friday: 8:30 AM – 5:00 PM. Saturday: 9:30 AM – 1:30 PM. Closed Sunday for non-emergency calls. Emergency service available 24/7.
Warranty
What warranty does Grizzly Service Company offer?
Residential repairs: 90-day parts and labor warranty (excluding residential ice makers). Commercial repairs: 30-day priority commercial guarantee. Same issue within warranty period means we return at no additional service call charge.
Why aren’t residential ice makers under warranty?
Residential ice maker assemblies have a high failure rate driven by water quality, filter age, and freezer temperature variation — most failures are not technician-caused. We exclude them from warranty to keep pricing transparent.
What is your refund and cancellation policy?
Service calls, repairs, installations, and cleaning appointments are non-refundable within 24 hours of the scheduled time. Cancellations more than 24 hours in advance receive a full refund.
Working With Grizzly
Does Grizzly Service Company work with home warranty companies?
We have experience as an authorized service provider for major home warranty networks. Contact us at (770) 800-7918 to confirm your specific plan.
Do you work with property managers and Realtors?
Yes. Grizzly Service Company partners with property management companies, individual landlords, and Realtors for tenant repair calls, pre-listing inspections, and turnover work. Net-30 billing available for established accounts.
Do you offer maintenance agreements for restaurants?
Yes. We offer preventive maintenance agreements for restaurants and commercial kitchens — scheduled refrigeration inspections and ice machine cleanings. Call (770) 800-7918 to discuss.
Should I repair or replace my appliance?
Guideline: if repair cost is less than 50% of a comparable new unit and your appliance is less than 8 years old, repair is usually right. For luxury brands like Sub-Zero, Wolf, Viking, and Miele, repair is almost always the better economic call because replacement costs are so high. We will always give you a straight answer.
Still Have Questions?
Call (770) 800-7918, email hello@callgrizzly.com, or schedule online at callgrizzly.com.